Privacy Policy

Charlotte Label

Introduction

At Charlotte Label, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Personal data refers to any information that can identify you directly or indirectly.

1. Data Controller

The entity responsible for processing your personal data in accordance with applicable data protection laws, including the GDPR, is:

Charlotte Label
Email: info@charlottelabel.com

We determine how and why your personal data is processed.

2. Website Security

Our website uses SSL/TLS encryption to ensure that your data is transmitted securely. You can verify this by the “https://” prefix and the lock icon in your browser.

We do not use automated decision-making or profiling that significantly affects users.

3. Data We Collect When You Visit Our Website

When you browse our website, certain technical information is automatically collected to ensure proper functionality and security. This may include:

• Pages viewed
• Date and time of access
• Amount of data transferred
• Referring website (URL)
• Browser type and version
• Operating system
• IP address (anonymized where possible)

This data is processed based on our legitimate interest in maintaining a secure and efficient website and is not used to personally identify you.

4. Cookies

We use cookies to enhance your browsing experience and improve our services. Cookies are small files stored on your device.

There are two types of cookies we use:

• Session cookies, which are deleted after your visit
• Persistent cookies, which remain on your device for a set period

Cookies help us remember your preferences, improve functionality (such as your shopping cart), and analyze website performance.

Some cookies may be placed by third-party providers. Where required, we will request your consent before placing non-essential cookies.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Upon your first visit, you will be asked to set your cookie preferences, which can be updated at any time.

5. Contacting Us

If you contact us via email, we will use your information solely to respond to your inquiry.

The legal basis for this processing is our legitimate interest in communication or, where applicable, the performance of a contract.

Your data will be deleted once your request has been resolved, unless legal obligations require otherwise.

6. Customer Accounts & Orders

When you create an account or place an order, we collect the necessary personal information to process and deliver your purchase.

You may request deletion of your account at any time by contacting us. After completion of your order or account deletion, your data will only be retained as required by law.

7. Email Marketing

Newsletter

If you subscribe to our newsletter, you will receive updates, promotions, and offers from Charlotte Label. Subscription requires your explicit consent via a double opt-in process.

We store your email address and related data to ensure compliance and prevent misuse.

You can unsubscribe at any time using the link in any email or by contacting us directly.

Existing Customers

If you have previously made a purchase, we may send you emails about similar products based on our legitimate interest. You can opt out of these communications at any time.

8. Order Processing & Payments

To complete your order, we may share your information with trusted third parties such as:

• Shipping providers for delivery
• Payment processors for secure transactions

Payment methods may include providers such as PayPal or Klarna. These providers process your data according to their own privacy policies and may perform necessary verification checks.

9. Review Requests

With your consent, we may send you a one-time email requesting feedback on your purchase. You can opt out at any time.

10. Social Media

Our website may include social media features (such as Instagram or Facebook buttons). These are implemented in a privacy-conscious way.

A connection to these platforms is only established when you actively click on them. Once you do, their respective privacy policies apply.

11. Analytics & Advertising

We may use tools such as Google Analytics, Google Ads, or similar technologies to understand user behavior and improve our services.

Where required, your data is anonymized and processed only with your consent or based on legitimate interest.

You can opt out of tracking through your browser settings or relevant provider tools.

12. Retargeting

We may use remarketing technologies to display relevant advertisements on other platforms. This is done using cookies.

You can manage or disable this through your ad settings or browser preferences.

13. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• File a complaint with a data protection authority

If you object to marketing-related processing, we will stop using your data for those purposes immediately.

14. Data Retention

We retain personal data only for as long as necessary to fulfill legal, contractual, or operational obligations. Once no longer required, your data will be securely deleted.

15. Contact

For any questions regarding this Privacy Policy or to exercise your rights, please contact us:

Email: info@charlottelabel.com